Celebrating 20 Years in team wear and sports apparel
RJM Sports Ltd, a family-run business founded in 2003 by Robert and Janet Marshall, takes great pride in its expert product knowledge and the high levels of customer service offered by the dynamic team.
Their son, Grant Marshall, is now an integral part of the team, working alongside dedicated staff who contribute to the day-to-day operations.
Over the years, RJM Sports has cultivated relationships at all levels, from grassroots to Junior/Senior levels and national governing bodies. Securing contracts with clubs and organisations has propelled RJM Sports to become one of the main independent sports retailers in the UK.
They cover a variety of sports, including football, encompassing team kits, goalkeeping equipment, and training gear. The basketball department has become a major focus, with contracts signed with top-class professional and club-level teams. We hold the official license from the Scottish FA for the supply of referee kit and equipment and we are privileged to have this contract for many more years. Additionally, we have recently been appointed as the exclusive supplier of team wear and apparel to the GB National squads and the England Handball Association.
RJM Sports offers in-house design, print, and embroidery, ensuring prompt and professional service tailored to individual requirements.
In December 2015, they expanded their services by acquiring Denny Engraving Ltd, a local trophy company. This strategic move has made RJM Sports a one-stop-shop for all trophies and engraving requirements, completing all engraving services on-site.
The team at RJM Sports would like to take this opportunity to thank their customers for being a part of their journey so far.
Here’s to the next 20 years!
In conversation with Grant, Janet and Robert Marshall
What sets your company apart, especially with two decades of family-run experience?
We engage with our customers, listening to their team/organisation’s needs. Our emphasis is on offering a personalised service and viewing the customer relationship as a partnership working toward common goals.
Why did you start the business, and how has it evolved over the 20 years?
We started to fill a local gap in the market for sports team wear and equipment. Over the years, through hard work, adaptability, and embracing new technology, we evolved from working out of our home to becoming a leading sports retailer. Our ability to change and grow has been crucial.
What key factors contributed to your business’s success?
Hard work, knowledge, adaptability, and the ability to see the bigger picture. Staying current with market trends and with recent business developments described earlier in the article. We are in a great position to move onwards and upwards. Recently becoming an SFA Licensee and an exclusive supplier for the Great Britain national handball squad has also been instrumental.
How do you maintain high standards of customer service?
We address problems promptly, stay in touch with clubs and associations to ensure we meet their needs, and actively assist them in obtaining grants. Our proactive approach minimises issues, and staying informed about industry changes is a priority.
Can you share how your business creates a sense of community or supports the local community?
We’ve donated sports clothing to various charities and, during our last move, provided thousands of kits and clothing to local charities supporting the homeless and needy.
How has your family-run dynamic played a role in your business journey?
Like any family-run business, we’ve navigated different personalities, but our shared passion for what we do keeps us focused on our goals.
What does the future hold for the business?
We aim to stay ahead in a changing market, providing more opportunities for local involvement. We’re committed to supporting our staff, encouraging their growth, and continuing to contribute to the community.