Finding Her Nest!
Lyndsay Ogg has lived in Falkirk for almost 20 years, and NEST Estate Agents is her first business venture. She always knew that she wanted to be her own boss, and always had a passion for property. She started her career in the industry as a Sales Advisor in 2005 for a major house-builder and moved up to Part Exchange Manager – dealing with Estate Agents and selling resale properties across East Scotland. This is when the idea of NEST began, as Lyndsay saw a gap in the service level offered by the industry and knew that she could offer something superior and different.
NEST Estate Agents opened its doors in 2015 after Lyndsay making the difficult decision to quit her full-time job and go it alone. She describes this as being the best decision she has made. On launch day she was so proud of the brand and was very excited to start this new venture.
Customer Service Sets NEST Apart!
When Lyndsay started her business, she made the conscious decision to be more available to clients, and that her availability would be 7 days a week until 8pm which she believes sets NEST apart. Lyndsay says: “The customer is always at the heart of it, and our aim is to make everyone feel like a VIP. I understand that it is a huge life-changing decision and experience, and we love being there to support our customers.”
Her favourite thing about running NEST is the team consisting of Elaine Hendry and Lucy Devine. Lyndsay says: “We really do love what we do, and love working with each other, I think this really comes through to our clients, and they in turn feel like part of the NEST family.” As a team their tagline is “We know property matters”.
When we asked Lyndsay about how she manages her busy work life with her home she says that this balance is always difficult especially as a parent. She says: “I am available 7 days a week and I like to work hard, but I will put aside a day that I try to switch off and spend quality time with my family.”
In her free time, she loves travelling and seeing new places and cities (pre-Covid!) but when she is not planning/dreaming of her next holiday, her spare time is spent with her family. Lyndsay has three amazing children, Aaron, Niamh and Anna and she says she is a very lucky person to be able to be their mum.
NEST Estate agents are expanding and opening a branch in Cumbernauld in April. This branch will be run by Lyndsay’s sister Kirstin Gavin. Lyndsay is looking forward to growing the business and helping more people find their dream NEST!